IT Rubicon Solutions

Services

OUR SERVICES

We promise to provide every service with a smile, and to your highest level of satisfaction.

Remote Technical Support

Your IT system isn’t infallible. At some point or another, it might give you problems. Small problems can be addressed easily enough by even the most inexperienced person, on a medium to large scale, highly technical problems require professional assistance. But this professional doesn’t really need to be present at your premises to offer you help. This is especially true if it’s a software problem.

At IT Rubicon, we offer expert remote technical support for small businesses in New Jersey, New York, and several other areas. If the issue can’t be solved by our report tech support expert, we’ll simply send a professional your way to help.

Scheduled Preventive Maintenance

At IT Rubicon Solutions, we keep emphasizing on the fact that prevention is better than the cure. When you’re running a business, you want your IT systems to work like a well-oiled machine. You don’t want any glitches, lags, crashes, etc, to hamper day-to-day function. As a small business in New York, you definitely don’t want your entire system to fail.

If your system is down for even one day, it can mean a loss of thousands of dollars in revenue. Your credibility can take a hit too. To ensure that your system keeps functioning smoothly, you need to have scheduled preventive maintenance in place.

Performance Monitoring

There are hundreds of tools out there that allow you to monitor the performance of individual components of your IT system. For example, one tool would show you how your servers are performing; another would show you how your website is performing, etc. At IT Rubicon Solutions in NJ and NYC, we realize the importance of consolidating and simplifying all this data.

We monitor the performance of all your systems and present a concise report of how they’re functioning. This allows us to see your IT system from a different perspective. We can see how every part interacts with each other and focus on the individual aspects as well.

Virtualization and Cloud Hosting

Today, access to company information and software on different platforms is vital to ensure growth and smooth functioning of your company.

At IT Rubicon Solutions, we use our virtualization and cloud hosting service to create an IT system for you that’s diverse, easily accessible, and very secure. We take the needs and requirements of your business into account and present the ideal solution for you.

OS Patch Management and Server Optimization

An operating system is the most important aspect of any IT system. It’s the software that interacts directly with the hardware it resides on. All other software and applications sit on top of the OS and interact with the hardware through the OS. Needless to say, it should be maintained properly. While that’s easy if you have only one device and one operating system, it’s not easy in a multi-device, multi-vendor system that most businesses have.

At IT Rubicon Solutions, we deal with all popular OS and vendors. This includes Microsoft, Linux, Mac OS, HP, etc. No matter how many different operating systems you have in your IT infrastructure, we make sure that they’re running efficiently and delivering the right performance.

Secure Networks

The Internet has been a boon in many ways. It has eased communication across the board, made it ridiculously easy to disperse information, and have given people access to knowledge from all over the world. However, it has also given rise to crimes associated with the network. You store a large amount of valuable information in your IT systems, some of this information may be your banking records and others might be vital information about your business.

There are unsavory elements out there that would pay to have access to this information. In today’s world, no one is unfamiliar with the threat of hacking, viruses, and malware. One of the best ways to keep your information safe is to secure your network.

Managed Antivirus and Hosted Anti-Spam

A virus, Trojans, worms, malware, etc, can compromise your IT system and decrease your productivity. They’re a threat that you need to take seriously. The majority of the system crashes and security breaches happen because some employee opened a spam email and followed a link or downloaded an attachment. Hackers are getting increasingly creative with their attempts and sometimes these attacks can be very subtle.

At IT Rubicon Solutions, we ensure that all of our clients have an efficient antivirus, anti-spam, and other security applications in their IT systems. Our managed antivirus and hosted anti-spam service just adds another layer of security to your business. By opting for this service, you will increase your IT’s speed and efficiency by a large margin.

License and Asset Management

The software and hardware your company uses is a fundamental asset. Each and every one of them performs a function that is important for your company’s productivity. To make sure that they’re performing well, used properly, and not been tampered with, you need to monitor them. Unfortunately, monitoring them, even in a small IT infrastructure, is not a job for the fainthearted.

At IT Rubicon Solutions, we offer license and asset management services to small businesses that are thorough and precise. We will be able to monitor all your assets and their licenses. We’ll also optimize the licensing process to save costs and time.

Hosted PBX & VoIP

A vital part of customer service is giving your customers the ability to call you. While there are other forms of communications like email and online chat service, most customers find it easier to simply call and ask questions or register complaints. For this, you need a good, smoothly functioning communications systems set up. Enterprise companies with money to spare would have an in-house PBX and complex accompanying phone lines. Small to medium businesses won’t find the investment worthwhile.

At IT Rubicon Solutions, we provide a simple, easy to use, and affordable alternative to in-house PBX systems and traditional phone lines.

Configuration Management

The IT infrastructure of a company can become very complicated, whether it’s the hardware or the software. Even a small company, as it grows older and installs haphazard upgrades, can have a dizzying complex IT architecture. On the surface, during day-to-day operation, this might not seem like a big deal, but on an intrinsic level, it’s a nightmare.

That’s because almost all system outages and crashes can be laid at the feet of bad configuration management and enforcement. At IT Rubicon Solutions, we make sure that every inch of your system is mapped, to ensure that we regularly upgrade any hardware or software accordingly.

Firewall and Switch Monitoring and Maintenance

When it comes to your IT system’s security, you can’t be too careful. We live in a connected world and your IT system is interacting with the World Wide Web on a daily basis. In fact, today’s businesses are heavily reliant on the internet. Now, in most ways, this is a good thing. There’s ease of communication, greater access to knowledge and information, and more freedom to work from any location.

Unfortunately, the boom of the Internet comes with its own problems. It is rife with threats like viruses, worms, Trojans, hacking attempts, etc. In this, your first line of defense is your network security and your firewalls. To function well and interact easily with the internet, these systems need to function at optimal efficiency. That is where IT Rubicon’s firewall/switch management monitoring and maintenance services come in.

Applications Management

When it comes down to the daily, day-to-day running of your business, you rely on applications. While the hardware, the OS, the network, the internet, etc, all have their place, applications are pieces of code that directly correspond to you. They accept your requests, direct it towards the operating system, which directs it towards the hardware, and the hardware carries out the instruction.

As you can see, applications are absolutely essential. Without them, all your complex hardware, software, and network systems would be essentially useless. There are several applications you use daily for various purposes. Maintaining them becomes essential for the smooth functioning of your IT system.

Mobile Device Management

Technology is becoming mobile and several companies are taking advantage of this. With mobile technology, your employees can work from any location, access company data, and software from their home or even foreign soil. Mobile devices have the potential to increase productivity and ease stress. However, monitoring and managing these devices requires a different strategy altogether. At IT Rubicon Solutions, we offer comprehensive mobile device management for small businesses services. These systems will help you manage your mobile devices like smartphones, tablets, laptops, etc, better.

At IT Rubicon Solutions, we offer comprehensive mobile device management for small businesses services. These systems will help you manage your mobile devices like smartphones, tablets, laptops, etc, better.